Question 1

What types of security services do you offer?

Accepted Answer

As a leading Managed Security Service Provider (MSSP), we deliver comprehensive, 24/7 cybersecurity solutions tailored to protect your business from evolving threats. Our core services include:

• Managed Detection and Response (MDR): Continuous monitoring, threat hunting, and rapid incident response across your network, endpoints, and cloud environments.
 • Firewall and Network Security: Advanced managed firewalls, intrusion prevention systems (IPS), and secure access service edge (SASE) for robust perimeter defense.
 • Vulnerability Management: Automated scanning, prioritization, and remediation to identify and patch weaknesses before exploitation.
 • SIEM and Log Analytics: Centralized security information and event management with AI-driven alerts for proactive threat intelligence.
 • Endpoint Protection: Next-gen antivirus, EDR (Endpoint Detection and Response), and device hardening to safeguard user devices.
 • Compliance and Risk Advisory: Support for standards like GDPR, HIPAA, and PCI-DSS, including audits, reporting, and policy development.

Question 2

Do you offer a security-as-a-service (SECaaS) model?

Accepted Answer

As a premier Managed Security Service Provider (MSSP), we specialize in Security as a Service (SecaaS) models, delivering scalable, subscription-based cybersecurity solutions via the cloud. This approach eliminates the need for in-house expertise or heavy infrastructure investments, allowing you to focus on your core business while we handle the rest.

Our SecaaS offerings include:
 • Flexible Subscription Tiers: Pay-as-you-go or fixed pricing tailored to your organization's size, risk profile, and growth needs.
 • Cloud-Native Delivery: Fully managed services integrated with leading platforms like AWS, Azure, and Google Cloud for seamless deployment.
 • 24/7 Expert Oversight: Dedicated security analysts, AI-driven automation, and proactive threat mitigation without upfront capital costs.
 • Proven ROI: Rapid deployment (often in days), continuous updates to counter emerging threats, and detailed reporting for compliance and optimization.

This model powers all our core services, from MDR and vulnerability management to endpoint protection and compliance advisory. Ready to explore a SecaaS plan customized for you? Contact our experts for a free consultation today.

Question 3

How do you handle incident response and remediation?

Accepted Answer

At Securicom, we follow a structured, NIST-aligned incident response (IR) framework to ensure swift, effective handling of security incidents, minimizing downtime and risk. Our 24/7 Security Operations Center (SOC) team, backed by advanced tools and AI-driven analytics, provides end-to-end management—from detection to full remediation.
Our incident response and remediation process includes:

• Detection and Triage: Real-time monitoring via MDR and SIEM tools identifies anomalies instantly; initial triage by certified analysts prioritizes threats based on severity within minutes.
 • Analysis and Investigation: In-depth forensic analysis using endpoint detection, threat intelligence feeds, and log correlation to understand the attack vector, scope, and impact.
 • Containment and Eradication: Immediate isolation of affected systems, malware removal, and patching to halt the threat; we employ automated playbooks for rapid execution.
 • Recovery and Validation: Secure restoration of operations with backups, system hardening, and post-incident testing to confirm no residual risks.
 • Lessons Learned and Reporting: Comprehensive debriefs, root cause analysis, and actionable recommendations; we provide detailed reports for compliance and continuous improvement.

With an average mean time to respond (MTTR) under 30 minutes, we've helped clients avert millions in potential losses. Need a tailored IR plan? Reach out to our experts for a no-obligation review today.

Question 4

How do you handle updates and patches for software and tools?

Accepted Answer

At Securicom, we take a proactive, risk-based approach to patch management, integrating it seamlessly with our vulnerability management and MDR services. Our automated, AI-enhanced process ensures timely updates for software, operating systems, and security tools across endpoints, servers, networks, and cloud environments—reducing exposure to known vulnerabilities by up to 95% for our clients.

Our patch handling process follows industry best practices and includes:

• Inventory and Assessment: Continuous asset discovery and vulnerability scanning to identify unpatched systems; we prioritize patches based on CVSS scores, exploitability, and business impact.
 • Testing and Validation: Patches are rigorously tested in isolated lab environments mirroring your setup to prevent compatibility issues or disruptions.
 • Automated Deployment: Scheduled or on-demand rollout via zero-touch tools, with rollback capabilities; we support phased deployments (e.g., pilot groups) for minimal risk.
 • Verification and Monitoring: Post-deployment scans confirm successful application, with ongoing surveillance for any anomalies or zero-day threats.
 • Reporting and Optimization: Detailed dashboards and reports on patch compliance, trends, and ROI; we provide customized policies to align with your compliance needs (e.g., ISO 27001, NIST).

This end-to-end service keeps your infrastructure resilient without straining internal IT resources. Curious how our patch management can fit your operations? Contact our team for a complimentary vulnerability audit today.

Question 5

Can you provide real-time monitoring and alerts for potential threats?

Accepted Answer

Yes, as a trusted Managed Security Service Provider (MSSP), we provide comprehensive real-time monitoring and intelligent alerting to detect and mitigate potential threats before they escalate. Our 24/7 Security Operations Centre (SOC), powered by AI and machine learning, delivers continuous visibility across your endpoints, networks, cloud environments, and applications—ensuring proactive defence without overwhelming your team.

Key features of our real-time monitoring and alerts include:

• Continuous Surveillance: Advanced tools like SIEM, MDR, and EDR platforms scan for anomalies, malware, and unauthorized access in real time, with sub-second detection capabilities.
 • Customizable Alerts: Tailored notifications via email, SMS, Slack, or integrated dashboards, prioritized by threat severity (e.g., critical vs. low) to focus on high-impact risks.
 • Threat Intelligence Integration: Correlates global feeds with your data for contextual alerts, reducing false positives by up to 90% through automated triage.
 • Automated Response: Instant playbook execution for common threats, such as quarantining suspicious files or blocking IPs, with human oversight for complex scenarios.
 • Reporting and Analytics: Live dashboards and post-alert summaries for trend analysis, compliance proof, and strategic insights.

This approach has empowered our clients to respond to threats faster. Interested in a demo of our monitoring platform? Contact our experts for a personalized threat assessment today.

Question 6

How do you handle false positives and other false alarms?

Accepted Answer

At Securicom, minimizing false positives and alarms is a core focus of our MDR and SIEM services, leveraging AI, machine learning, and expert oversight to achieve up to 90% noise reduction. This ensures your team receives only actionable, high-fidelity alerts, allowing faster focus on real threats without alert fatigue.

Our approach to handling false positives includes:
 • AI-Powered Tuning: Machine learning algorithms analyse baseline behaviours and refine detection rules dynamically, filtering out benign activities like routine network traffic or approved software updates.
 • Human-Led Triage: 24/7 SOC analysts review flagged events within minutes, using contextual data (e.g., user behavior analytics) to validate or dismiss alerts before escalation.
 • Customizable Rules and Whitelisting: We collaborate with your team to build tailored exclusions, such as ignoring known safe IPs or application patterns, integrated into your security policies.
 • Continuous Feedback Loop: Post-incident reviews and client input drive model retraining; we track metrics like precision rates and adjust thresholds to evolve with your environment.
 • Integrated Reporting: Dashboards highlight false positive trends, with automated suppression for recurring non-issues, plus root cause analysis to prevent future occurrences.

This proactive strategy has helped clients cut alert volumes drastically, enhancing efficiency and compliance. Want to see how we can tune alerts for your setup? Contact our team for a free alert optimization audit today.

Question 7

Can you provide custom security configurations to meet our specific needs?

Accepted Answer

Yes - we do Custom security configurations to meet specific needs of your organization.

Here are a few examples of how this can be done:
 • Configuring firewalls and network devices to only allow specific types of traffic and block all other traffic, this can be done using Access Control Lists (ACLs).

• Setting up Virtual Private Networks (VPNs) to securely connect remote workers or branch offices to the main network.

• Implementing two-factor authentication (2FA) to increase the security of user accounts, which can be done by using hardware tokens or mobile apps that generate one-time passcodes.

• Setting up intrusion detection and prevention systems (IDPS) to monitor network traffic for signs of malicious activity and alert security teams when potential threats are detected.

• Customizing the security settings of operating systems and applications to meet the specific requirements of the organization.

• Implementing security solutions that are specific to the industry, for example, healthcare providers may require compliance with HIPAA regulations.

It is important to consult with one of our security experts and review industry standards and best practices to determine the appropriate custom security configurations for your organization.

Additionally, it is crucial to regularly review and update the security configurations to ensure they are effective in protecting against the latest threats.

Question 8

How do you handle remote access and VPN connections?

Accepted Answer

We manage remote VPN connections with a zero-trust architecture, ensuring secure, seamless access for distributed workforces while integrating with our broader MDR and network security services. Our approach combines advanced encryption, continuous authentication, and real-time threat detection to protect against unauthorized access and lateral movement—delivering 99.99% uptime for remote users.

Our remote VPN handling process includes:
 • Secure Provisioning and Onboarding: Rapid deployment of client VPN software or hardware tokens, with role-based access controls (RBAC) and multi-factor authentication (MFA) enforced from day one.
 • Zero-Trust Network Access (ZTNA): Beyond traditional VPNs, we implement granular, identity-centric access that verifies users, devices, and context before granting entry—eliminating blanket trust and reducing breach risks by 80%.
 • Continuous Monitoring and Logging: 24/7 SOC oversight via SIEM integration tracks VPN sessions for anomalies, with automated alerts for suspicious activity like unusual geolocations or data exfiltration attempts.
 • Performance Optimization and Scalability: Bandwidth throttling, load balancing, and failover to cloud-based gateways ensure low-latency connections for global teams; we auto-scale during peak usage without downtime.
 • Auditing and Compliance: Full session logging for forensics, with reports aligned to standards like SOC 2, NIST, and GDPR; regular audits and policy updates keep your setup resilient to evolving threats.

Looking to fortify your remote access? Contact our team for a free VPN security assessment today.

Question 9

How do you handle traffic between different network segments?

Accepted Answer

Handling traffic between different network segments is an important aspect of securing an organization's systems and networks.
 
The following are some best practices for handling traffic between different network segments:

1.    Use network segmentation: Use network segmentation to separate different types of traffic and to limit the spread of malware or other threats. This can be achieved by creating different VLANs (Virtual LANs) or subnets for different types of traffic, such as guest traffic, internal traffic, and DMZ traffic.

2.    Implement access controls: Implement access controls to ensure that traffic is only able to flow between network segments that are authorized to communicate with each other. This can be achieved by using firewalls, routers, and other security devices to control traffic flow.

3.    Use a DMZ (Demilitarized Zone): Use a DMZ to separate publicly accessible systems and applications from internal systems and networks.

4.    Use VLANs (Virtual LANs) for internal segmentation: Use VLANs to segment the internal network into smaller, more manageable subnets, which will help to reduce the potential attack surface.

5.    Use VLAN Access Control Lists (VACLs): Use VLAN Access Control Lists (VACLs) to control traffic flow between different VLANs, which will help to prevent unauthorized traffic from crossing VLAN boundaries.

6.    Use Network Address Translation (NAT): Use Network Address Translation (NAT) to hide internal IP addresses from external networks, which will help to prevent unauthorized access to internal systems and networks.

7.    Use intrusion detection and prevention systems (IDPS): Use intrusion detection and prevention systems (IDPS) to monitor traffic between different network segments and to detect and prevent malicious activity.

8.    Regularly review and update security policies: Regularly review and update security policies to ensure they are aligned with the organization's security needs and meet regulatory requirements.

It's important to have a clear visibility and control over the traffic between different network segments, and to have a well-defined security policy in place. Network segmentation is a powerful tool to isolate different parts of the network, and to limit the spread of any security incident.

Additionally, having a robust monitoring and logging system in place is crucial to detect any suspicious activity, and to have visibility of the traffic between the different segments.

Question 10

Can you provide documentation and reports on security activity?

Accepted Answer

Yes, at Securicom, we deliver detailed, customizable documentation and reports on all security activities through our integrated reporting platform, ensuring full transparency, regulatory compliance, and data-driven decision-making. Powered by our SIEM and analytics tools, these resources provide clear insights into threats detected, incidents resolved, and overall posture—accessible via a secure client portal with role-based permissions.

Our documentation and reporting capabilities include:
 • Real-Time Dashboards: Interactive, live visualizations of key metrics like threat volumes, MTTR, and compliance scores, updated in real time for immediate oversight.
 • Automated Periodic Reports: Scheduled deliveries (daily, weekly, monthly, or quarterly) covering incident summaries, vulnerability trends, patch compliance, and risk assessments, formatted in PDF, Excel, or interactive HTML.
 • Custom and Ad-Hoc Documentation: Tailored reports for specific needs, such as executive overviews, forensic logs, or audit trails; generate on-demand via self-service tools or analyst support.
 • Compliance-Ready Evidence: Pre-built packs aligned with frameworks like NIST, ISO 27001, GDPR, and SOC 2, including timestamps, signatures, and chain-of-custody details for seamless regulatory submissions.
 • Secure Access and Archiving: All reports are encrypted, version-controlled, with export options and API integrations for your SIEM or BI tools.

This robust reporting has streamlined compliance for our clients, saving hundreds of hours annually. Ready to access sample reports or set up your portal? Contact our team for a personalized demo today.

Question 11

What is DMARC and DKIM?

Accepted Answer

DMARC (Domain-based Message Authentication, Reporting & Conformance) is a protocol that enables email domain owners to protect their domain from unauthorized use (spoofing) by specifying how email from their domain should be authenticated, and what should happen if the message doesn't pass authentication.

DKIM (DomainKeys Identified Mail) is an email authentication method. It allows the person receiving the email to check that it was actually sent by the domain it claims to be sent from, and that it hasn't been modified during transit. This is done by adding a digital signature to the headers of an email message which can be verified by the recipient.

Together, DMARC and DKIM help to protect the authenticity and integrity of emails and prevent phishing attacks.

Question 12

Why do I need DMARC and DKIM?

Accepted Answer

You need DMARC and DKIM to protect your domain from email fraud, such as phishing and spoofing. By using these protocols, you can ensure that the email messages sent from your domain are authentic and haven't been modified during transit. This helps to protect your recipients from being misled by malicious email messages that appear to be from your domain, and also helps to protect your brand and reputation.

Additionally, DMARC also provides reporting functionality, which allows you to monitor the use of your domain in email communications and to receive feedback about messages that fail DMARC evaluation. This information can help you identify and address any security issues and prevent your domain from being used for malicious purposes.

Overall, implementing DMARC and DKIM can enhance the security of your email communications, protect your brand and reputation, and help you maintain the trust of your recipients.

Question 13

How is DMARC and DKIM different to traditional e-mail security?

Accepted Answer

Traditional email security typically relies on securing the email infrastructure and networks, such as using encryption, secure connections, and anti-spam and anti-virus filters.

While these measures are important, they don't address the issue of email spoofing, where an attacker sends an email that appears to be from a trusted source but is actually fake.

DMARC and DKIM are different from traditional email security measures because they focus specifically on addressing the issue of email spoofing.

DMARC enables domain owners to specify how email from their domain should be authenticated, and what should happen if the message doesn't pass authentication.

DKIM uses digital signatures to verify the authenticity of an email message and ensure that it hasn't been modified during transit.

By combining DMARC and DKIM, email domain owners can effectively protect their domain from unauthorized use and ensure that their email communications are authentic and trustworthy.

This provides a higher level of security for both the domain owner and their recipients, and helps to prevent phishing and other types of email-based attacks.

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